Conflict Follows People. No matter where your small business is in its lifespan, one thing is a certainty if you have a staff, which they are bound to become involved in a conflict at some point. Workplace research often points to this inevitability. In fact, a study found that 85% of employees deal with conflict to some degree and about 30% confront it frequently or always. This is where you step in and recommend conflict management. Hope for a positive outcome can motivate people.
The following are some compelling reasons why you are and your team learn about managing conflict: Multiple Factors Trigger Conflict in the Workplace Why are many people involved in a conflict, from sullen withdrawal to unconcealed quarreling, when they should be working and being productive? The following are some common causes of conflict in the workplace, and why you need to introduce conflict management immediately.
Conflict Can Be Destructive Even a cursory reading between the lines here should make the benefits of conflict resolution clear and evident. A conflict has the very real potential to wreak havoc in your workplace by diminishing productivity and undermining cooperation and teamwork. Your employees spend an average of about two hours engaged in conflict every week. This causes customers to head to a calmer, more positive environment. Conflict also leads to employee absences and prolonged illnesses, contributing to turnover. It can even escalate to the point of formal harassment charges and litigation. With this, you need to address it with conflict management before worse comes to worst. The Benefits of Conflict Resolution Other benefits of conflict resolution fit nicely with upending those destructive threats by bolstering engagement and productivity, improving employee cooperation, teamwork and morale, and keeping customers happy. Resolution Is Key Despite these nerve-racking consequences, the day may come when you have to explain the benefits of conflict management as quickly as possible. Someone on your staff may not blink in the face of an argument and could take the aggressive position that not all conflict is bad. A study found that 76% of employees saw resolved conflicts lead to something positive, like:
Employees Share Responsibility Before you dash off and sign up for a conflict management workshop, a couple of insights may supply the brightest ideas of all. When asked who has the ultimate responsibility to manage workplace conflict, more than 60% of employees said that everyone in a company must pull their weight. And about 95% of those who received conflict resolution training said that it helped them in some way. In other words, you may have a lot of company at that conflict resolution workshop in the form of your employees, who will significantly learn another lesson from you.
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